Shipping Policy

Shipping Fee

We offer sitewide free standard shipping on all orders shipped from tchsjahoil.com. No separate standard shipping fee is charged at checkout unless a special paid shipping method is clearly selected before payment.

Processing Time

Orders are usually processed within 1-3 business days after payment is confirmed. Processing time may be extended during holidays or high-volume promotion periods.

Delivery Time

After an order ships, standard delivery usually takes 7-15 business days. Delivery times may vary by destination, carrier capacity, customs processing, weather, or other events outside our control.

Tracking

When your order ships, we will send tracking information to the email address used at checkout. If tracking is delayed or unavailable, contact us at help@tchsjahoil.com and include your order number.

Address Issues

Please make sure your shipping address is complete and accurate before placing your order. If a package is returned because of an incomplete or incorrect address, we will help arrange reshipment when possible.

Lost or Delayed Packages

If your package appears lost or significantly delayed, contact us at help@tchsjahoil.com. We will work with the carrier and help you with the next step.